When will my order arrive?
Our warehouse may take up to two business days to process your order before it is shipped.
Our warehouse is closed on weekends and holidays, and orders are only processed on weekdays.
Domestic orders typically arrive within three business days from when they leave our warehouse.
You’ll receive an email with your tracking number when your order ships.
Orders are shipped via USPS First Class or Priority Mail depending on the package weight or customer selection during checkout.
Orders weighing less than 1lb. can ship via either method.
The shipping method for free shipping orders is at warehouse discretion.
International Orders Shipped with USPS
Once a USPS package arrives in the destination country and is processed our tracking ends. If the item is lost after this point, we are unable to offer any assistance and you should contact your local post office/customs department because the original tracking will no longer update once your order has reached the destination country.
If your package has not arrived in your country, please contact us for further assistance.
International shipment and customs delays are possible and unavoidable from our end. If your customs office is slow or backed up, particularly during the holidays, your package can take up to 180 days to arrive.
What if my items arrive damaged or defective?
If your order arrives damaged or defective, please email us a description of the problem and photos within 48 hours of receipt of your order and we will ship you a replacement.
What if I want to return something for a refund?
Online orders may be returned for a refund within 30 days of receipt.
Please email shop@touchmebrand.com
Returns can be shipped back to us, but note that we do not refund original shipping costs.
Exchanges and returned items must be in unworn condition, with all original tags and stickers.
We do not accept in-person returns at any of our physical store locations.
Please send returns and exchanges to:
Touchme Brand
9393 N 90th Street #649
Scottsdale, AZ 85258